Interactive Voice Response
From voice banking for credit unions to 311 citizen services for government agencies and order-status automation for retail — we design, build, and host IVR and speech recognition systems that handle high call volumes without adding staff. Fully hosted, RFP-ready, and proven since 1995.
Request a DemoOne platform. Three industries. Millions of automated calls handled every year.
Financial Institutions
Our vTeller platform delivers 24/7 telephone account access for credit unions and banks — balance inquiries, fund transfers, loan status, and account alerts — all fully hosted with zero on-premise hardware. Smart Menus surface each caller's most-used options automatically, reducing keystrokes and call handle time.
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Government & Public Sector
Government agencies rely on our hosted IVR and speech recognition systems to automate high-volume citizen inquiries — utility billing, permit status, benefits eligibility, 211/311 services, and appointment scheduling — without adding staff. Our directed-dialogue and speaker-independent speech recognition platforms are RFP-ready and proven in public-sector deployments.
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Retail & Telecommunications
Retail and telecom organizations use our IVR platforms to deflect routine inbound calls — order status, store hours, loyalty program balances, account management, and outbound appointment reminders — freeing agents for complex interactions. Our systems integrate with existing CRM and order management platforms and support both DTMF and natural language speech recognition.
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Platform Capabilities
No on-premise hardware. We manage the infrastructure — redundant, mirrored data centers with 99.99% uptime.
Structured menu trees that guide callers efficiently to the right outcome with minimal keystrokes.
Speaker-independent natural language recognition for hands-free, conversational self-service.
Proactive outbound campaigns — appointment reminders, payment notices, emergency alerts, and marketing messages.
Seamless interfaces with your existing data processing, CRM, or ERP platform — no rip-and-replace required.
Proven in government and financial RFP processes. We provide full technical documentation and compliance support.
Ready to automate your inbound calls?
We respond within one business day. RFP support available.