2018 Users’ Conference Schedule
Schedule of Events
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|---|---|---|
Date |
Time |
Event(s) |
| Friday, April 20th | 6:00 pm – 9:00 pm | Registration and Welcome Reception - Hotel Lobby |
| eSuite Focused Sessions
Agave Ballroom - Section E |
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| Saturday, April 21st | 7:30 am to 8:30 am | Breakfast – Made to order in the hotel restaurant |
| Saturday, April 21st | 8:30 am to 9:00 am | Opening Remarks and Company Update
John Pantaleon, CEO of Worldwide Interactive Services |
| Saturday, April 21st | 9:00 am to 10:30 am | OSCAR Client Portal Training
Tammy Sage, Client Support Center Specialist I Interactive training session. Attendees will follow along with the instructor right from your laptops as you dive deeper into the world of OSCAR and learn more about what services your members and customers are using. You will also learn how to assist your first-time users and get the most value out of your online services. We will get you geared up and ready on how your services work, so you can be better prepared for more traffic online, over the phone and from the app. |
| Saturday, April 21st | 10:30 am to 10:45 am | Break |
| Saturday, April 21st | 10:45am to 12:00 pm | Top 3 eSuite Open Support Tickets
What they are and how to fix them Rebecca Scott, Client Support Specialist, II |
| Saturday, April 21st | 12:00 pm to 1:00 pm | Lunch – Upper Atrium
Sponsor Introductions |
| Saturday, April 21st | 1:00 pm to 1:30 pm | IT Infrastructure
Roger Harr – Vice President of IT |
| Saturday, April 21st | 2:00 pm to 3:00 pm | Web Hosting and ADA Compliance
Jason Snyder, User Interface Developer Denise Floyd, Client Support Center Manager |
| Saturday, April 21st | 3:00pm to OPEN | One-on-One eSuite Training
A follow-up Survey will be sent out to all Registrants Client Support Team to conduct trainings |
| Saturday, April 21st | 6:00 pm to 9:00 pm | Group Dinner at Oasis Restaurant – Lake Front
RSVP Required for each person attending |
| OASys Focused Sessions | ||
| Sunday, April 22nd | 7:30 am to 8:30 am | Breakfast – Made to order in the hotel restaurant |
| Sunday, April 22nd | 8:30 am to 9:30 am | CU Matters – User Advisory Board
Jimmy Dutchover – CEO, Reeves County Teachers Jennifer Schueling – CEO, MECO Federal Credit Union Tim Adams – CEO, SPCO Credit Union Christina Olender – CEO, Parlin Dupont EF Credit Union |
| Sunday, April 22nd | 9:30 am to 11:30 am | Top 3 OASys Open Support Tickets
What they are and how to fix them Rebecca Scott, Client Support Specialist, II |
| Sunday, April 22nd | 11:30 am to 12:00 pm | Crystal Reports
Rebecca Scott, Client Support Specialist, II |
| Sunday, April 22nd | 12:00 pm to 1:00 pm | Lunch |
| Sunday, April 22nd | 1:00 pm to OPEN | One-on-One OASys Training
A follow-up Survey will be sent out to all Registrants Client Support Team to conduct training |